Refunds - no matter the condition - are a product refund less the return postage cost. This is for online purchases only.

<h3 id="isPasted">What is your refund policy?</h3>All orders from <a href="http://www.archiesfootwear.co.nz" id="isPasted">www.archiesfootwear.co.nz</a> can be returned for a product refund less the return postage cost within 60 days of delivery.&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No matter the condition&#xA0;<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#x2014;&#xA0;it&apos;s a product refund less the return postage cost.<span style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This will be deducted from the refund amount.<h3 id="what-is-a-full-product-refund">What is a full product refund?</h3>The refund will be on the cost of the product only.&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please see our&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://support.archiesfootwear.co.nz/en-US/summary-of-our-returns-policy-224627" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important; user-select: auto;" target="_blank">Summary of Returns Policy</a> for the postage cost.We offer 100% free exchanges or store credit (in the form of a gift card for our online store) for our footwear - no matter the condition. We&apos;d be happy to help you with an exchange if you prefer.&#xA0;How can I return my order for a refund?To return your order for a refund, follow these steps:Step 1: Get your order number (NZ12345) and the email used to place the order.Step 2: Complete the returns form: <a href="https://returns.archiesfootwear.co.nz/#/" id="isPasted">https://returns.archiesfootwear.co.nz/#/</a>Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the info is in the system, the refund will be processed.&#xA0;If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.co.nz/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Refunds for online orders

Please contact the retailer for assistance if you would like a refund. Unfortunately, we are unable to refund retail purchases.

Please contact the retailer for assistance if you would like a refund.&#xA0;Unfortunately, we are unable to refund retail purchases. However, if the retailer can&apos;t assist you, we can offer you an exchange for store credit for our online store.&#xA0;Conditions for a retail purchase exchange<ul><li style="font-size: 16px;">No matter the condition, the customer is required to pay the return postage cost.&#xA0;</li><li style="font-size: 16px;">We require proof of purchase before we can arrange an exchange.</li></ul>How can I exchange my order?Please contact our customer service team with the following info:Step 1: The name of the retailer and your proof of purchaseStep 2: Your name and email addressWe will then give you the address to post your pair to us.&#xA0;You will be responsible for letting us know once it&apos;s arrived at the warehouse. We will need the tracking info or a screenshot confirming the delivery.We will then send you a gift card for our online store to the value of your purchase.If you need any assistance, contact our customer support team below.<a href="https://support.archiesfootwear.co.nz/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Refunds for retail purchases

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NZ | Archies Footwear FAQs

We have a 60-day returns period. Refunds - no matter the condition - are a product refund less the return postage cost.

Refunds

Can I cancel / change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Summary of our returns policy

Our 60-Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Jandals true to size?

What size jandals do I order?

I'm a half size. Should I size up or down in Archies Jandals?

I have narrow feet, will Archies Jandals fit me?

I have wide feet, will Archies Jandals fit me?

I have average feet, will Archies Jandals fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Jandals?

What is the perfect fit for Archies Jandals?

How to measure your foot length

How to stretch the strap of Archies Jandals

My jandals don't seem wide enough. Do you make jandals that have a wider fit?

Do Archies Jandals run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Jandals?

Jandals Sizing Help

My jandals are uncomfortable. Will this improve?

My straps are too tight

My Jandals are squeaking, is there anything I can do to fix this?

Archies Jandals and the Initial Feeling of the Arch Support

My Archies Jandals feel like they are a little shiny on top, will this wear off?

My jandals strap has loosend / stretched. Is there a way it can be tightened?

My jandals are making a clapping / flopping sound

My Archies Jandals are too hard what do I do?

Will my feet sweat in Archies Jandals?

How long will Archies Jandals last?

Cleaning Instructions

Taking care when walking down steep embankments in jandals

Avoid leaving the Jandals in direct sunlight

Why do Archies Jandals have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Jandals

Archies Arch Support Jandals

What size should I choose for slides?

Do I choose the same size as my jandals?

Slides Sizing Help

How to stretch the band in Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the Slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchanges for online purchases

Exchanges for retail purchases

Exchanges

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Jandals and/or Slides?