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NZ | Archies Footwear FAQs

Do you have questions for Archies Footwear? Head over to our FAQs page to find handy info & chat with our team.

Archies Footwear - FAQs

Can I cancel / change my order? What is the process?

Order Changes

Archies Footwear New Zealand Returns and Exchanges Policy

Can I track my order?

When will my order be shipped?

Do you ship to NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Shipping, Delivery and Returns

Are Archies jandals true to size?

What size jandals do I order?

I'm a half size. Should I size up or down in Archies jandals?

I have narrow feet, will Archies jandals fit me?

I have average feet, will Archies jandals fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies jandals?

What is the perfect fit for Archies jandals?

How to stretch the strap of Archies jandals

My jandals don't seem wide enough. Do you make jandals that have a wider fit?

Do Archies jandals run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies jandals?

jandals Sizing Help

My jandals are uncomfortable. Will this improve?

My straps are too tight

My jandals are squeaking, is there anything I can do to fix this?

Archies jandals and the Initial Feeling of the Arch Support

My Archies jandals feel like they are a little shiny on top, will this wear off?

My jandals strap has loosend / stretched. Is there a way it can be tightened?

My jandals are making a clapping / flopping sound

My Archies jandals are too hard what do I do?

Will my feet sweat in Archies jandals?

How long will Archies jandals last?

Cleaning Instructions

Taking care when walking down steep embankments in jandals

Avoid leaving the jandals in direct sunlight

Why do Archies jandals have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies jandals

Archies Arch Support jandals

What size should I choose for slides?

Do I choose the same size as my jandals?

Slides Sizing Help

How to stretch the band in Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the Slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

Slippers Sizing Help

Slippers Material & Comfort

Slippers Cleaning & Care Instructions

Archies Arch Support Wool Slippers

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Product Help

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies jandals and/or Slides?

Are these good for people who with accessory navicular syndrome?

Are they good for swollen feet?

Are Archies jandals and Slides good for people with Achilles tendonitis?

Health Conditions

How to wear in your Archies jandals and Slides

Fitting Guide for Archies jandals and Slides

Fitting Tips

Are Archies jandals and Slides non-slip?

Are Archies jandals and Slides water proof?

Where are Archies jandals and Slides made?

Are Archies jandals and Slides vegan friendly?

What are Archies jandals and Slides made from?

Are Archies jandals and Slides hard or soft?

Discover More

Wholesale: I am a stockist and I can't log in to my account

Wholesale: I would like to stock Archies jandals in my practice or store

Wholesale & Partnership Enquiries

Price Increase: Frequently asked Questions

Need to change or cancel your order? Send us a quick message via chat or email. The sooner the better!

We have a 6-month warranty on all our footwear for manufacturing issues only. Find out more info here.

Wondering if our footwear can help with Plantar Fasciitis or other conditions? We have in-depth info here.

Helpful tips for your Archies Footwear Jandals

Become a stockist and make as many feet as happy as possible with Archies Footwear!

Why are prices changing?. From 1 September 2026, we're updating our pricing in New Zealand to reflect increases in our manufacturing and logistics costs. This is a small adjustment and won't affect the quality or design of your favourite Archies prod

Why are prices changing?From 1 September 2026, we&apos;re updating our pricing in New Zealand to reflect increases in our manufacturing and logistics costs. This is a small adjustment and won&apos;t affect the quality or design of your favourite Archies products.What are the new prices?&#xA0;(all prices NZD, inclusive of GST)<div dir="ltr" align="left"><table><tbody><tr><td style="width: 45.8413%;">Product</td><td style="width: 28.9949%; text-align: center;">Current RRP</td><td style="width: 25.0552%; text-align: center;">New RRP (from 1 Sept 2026)</td></tr><tr><td style="width: 45.8413%;">jandals</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$40.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$45.00</td></tr><tr><td style="width: 45.8413%;">Crystal jandals</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$45.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$50.00</td></tr><tr><td style="width: 45.8413%;">Slides</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$60.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$65.00</td></tr><tr><td style="width: 45.8413%;">Insoles &#x2013; Full Length Casual</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$50.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$55.00</td></tr><tr><td style="width: 45.8413%;">Insoles &#x2013; Work Boot</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$55.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$60.00</td></tr><tr><td style="width: 45.8413%;">Insoles &#x2013; 3/4 Casual</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$40.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$45.00</td></tr><tr><td style="width: 45.8413%;">Insoles &#x2013; Sport</td><td style="width: 28.9949%; vertical-align: bottom; text-align: center;">$55.00</td><td style="width: 25.0552%; vertical-align: bottom; text-align: center;">$60.00</td></tr></tbody></table></div> When does this take effect?The new pricing applies from&#xA0;1 September 2026. Any order placed and completed before this date will be honoured at current pricing.I placed my order before 1 September &#x2014; will I be charged the new price?No. Orders placed before 1 September 2026 are honoured at the price shown at the time of purchase.I need to return or exchange an item I bought before the price change &#x2014; will I have to pay the difference?No. If you purchased your item before 1 September 2026, standard returns and exchanges will be processed based on the original order value, not the new pricing. You won&apos;t be asked to pay the difference for a like-for-like exchange.I have store credit from a warranty claim. Does that cover the new price or the old one?&#xA0; If your store credit is from a warranty claim, we&apos;ll cover the price difference so you will receive your replacement at no extra cost.I have a discount code, will it apply to the old or new price? Discount codes apply based on the price at the time you use the code, not when it was issued. If you redeem it before 1 September, it applies to current pricing; from 1 September onward, it applies to the new RRP.Is shipping cost changing too? No. This price update only applies to product RRPs, shipping costs are not affected.Who do I contact with questions?You can reach out directly to our customer service&#xA0;<a href="https://archiesfootwear.co.nz/pages/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">here.</a>&#xA0;

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