While our footwear is designed to be super strong and durable, there are some cases where they might break. This could be due to things like an odd manufacturing fault, wear and tear from prolonged use, or catching them at the wrong angle. All Archie

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted"><span style="font-size: 16px;">While our footwear is designed to be super strong and durable, there are some cases where they might break. This could be due to things like an odd manufacturing fault, wear and tear from prolonged use, or catching them at the wrong angle.</span></p><h3 id="what-is-covered-by-the-archies-footwear-warranty">What is covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">All Archies Footwear products purchased from our official online store or authorized retailers are covered by a 6-month warranty against manufacturing faults.</span></p><h3 id="what-should-i-do-if-i-receive-a-faulty-item-or-my-footwear-develops-a-fault">What should I do if I receive a faulty item or my footwear develops a fault?</h3><p>Please contact our customer service team with the following information:</p><p>1. Your order number and email address</p><p>2. A photograph of the fault</p><p>3. A photograph of the size stamp underneath the pair</p><p><strong>For retail purchases</strong> - we would need proof of purchase and your shipping information</p><h3 id="can-i-get-a-replacement-if-my-footwear-is-faulty-and-within-the-warranty-period">Can I get a replacement if my footwear is faulty and within the warranty period?</h3><p><span style="font-size: 16px;">Yes, if your pair is within the warranty period and terms, we&apos;ll offer you a replacement or store credit. <strong>Please note that no refunds can be given for retail purchases.</strong></span></p><h3 id="what-is-not-covered-by-the-archies-footwear-warranty">What is not covered by the Archies Footwear warranty?</h3><p><span style="font-size: 16px;">Our warranty does not cover external damage to the footwear such as cuts, scrapes, dog bites, or cat scratches.</span></p><h3 id="do-i-need-to-return-my-faulty-pair-to-process-the-warranty-claim">Do I need to return my faulty pair to process the warranty claim?</h3><p><span style="font-size: 16px;">Yes, please do not throw away your faulty pair as you&apos;ll need to return it to us to process the warranty claim. You&apos;ll also be required to submit photographs.&#xA0;</span></p><h3 id="how-do-i-lodge-a-warranty-claim">How do I lodge a warranty claim?</h3><p>1. Contact customer support with the above information</p><p>2. We will then initiate a warranty return on your order</p><h3 id="can-archies-footwear-reject-a-warranty-claim">Can Archies Footwear reject a warranty claim?</h3><p><span style="font-size: 16px;">Yes, we reserve the right to reject any warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.</span></p><h3 id="does-the-archies-footwear-returns-and-warranty-policy-comply-with-new-zealand-consumer-law">Does the Archies Footwear returns and warranty policy comply with New Zealand Consumer Law?</h3><p><span style="font-size: 16px;">Yes, our returns and warranty policy includes the rights you are entitled to under the New Zealand Consumer Guarantees Act.</span></p><h3 id="how-do-i-submit-a-warranty-claim-if-i-purchased-my-footwear-from-a-retailer">How do I submit a warranty claim if I purchased my footwear from a retailer?</h3><p>Contact our customer service team for assistance.</p><p><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><a href="https://support.archiesfootwear.co.nz/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-6afe0d9a-4c1b-4f31-831d-89bcb985feeb.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; background-clip: padding-box; border-radius: 10px; box-shadow: rgb(204, 204, 204) 10px 10px 5px 0px; text-align: left; width: 153px;" class="fr-fic fr-dii"></a></p><p><br></p>

Warranty Claims

We are online now if you want to chat live!

Thank you for reaching out, our team aim to get back to you within 48 hours. We appreciate your patience and understanding if we may experience slight delays in response times during peak seasons.

Returns Portal

Contact Us

Size Guide 

Shop Online

Shop Archies Footwear

Exchange

Refund

NZ | Archies Footwear FAQs

We have a 6-month warranty on all our footwear for manufacturing issues only. Find out more info here.

Can I cancel / change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Summary of our returns policy

Our 60-Day Comfort Guarantee

60-Day Comfort Guarantee and Returns Policy

Are Archies Jandals true to size?

What size jandals do I order?

I'm a half size. Should I size up or down in Archies Jandals?

I have narrow feet, will Archies Jandals fit me?

I have wide feet, will Archies Jandals fit me?

I have average feet, will Archies Jandals fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Jandals?

What is the perfect fit for Archies Jandals?

How to stretch the strap of Archies Jandals

My jandals don't seem wide enough. Do you make jandals that have a wider fit?

Do Archies Jandals run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Jandals?

Jandals Sizing Help

My jandals are uncomfortable. Will this improve?

My straps are too tight

My Jandals are squeaking, is there anything I can do to fix this?

Archies Jandals and the Initial Feeling of the Arch Support

My Archies Jandals feel like they are a little shiny on top, will this wear off?

My jandals strap has loosend / stretched. Is there a way it can be tightened?

My jandals are making a clapping / flopping sound

My Archies Jandals are too hard what do I do?

Will my feet sweat in Archies Jandals?

How long will Archies Jandals last?

Cleaning Instructions

Taking care when walking down steep embankments in jandals

Avoid leaving the Jandals in direct sunlight

Why do Archies Jandals have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Jandals

Archies Arch Support Jandals

What size should I choose for slides?

Do I choose the same size as my jandals?

Slides Sizing Help

How to stretch the band in Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the Slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchanges for online purchases

Exchanges for retail purchases

Exchanges

Refunds for online orders

Refunds for retail purchases

Refunds

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Jandals and/or Slides?