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NZ | Archies Footwear FAQs logo

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Refunds for retail purchasesUpdated a year ago

Please contact the retailer for assistance if you would like a refund. 

Unfortunately, we are unable to refund retail purchases. However, if the retailer can't assist you, we can offer you an exchange for store credit for our online store. 

Conditions for a retail purchase exchange

  • No matter the condition, the customer is required to pay the return postage cost. 
  • We require proof of purchase before we can arrange an exchange.

How can I exchange my order?

Please contact our customer service team with the following info:

Step 1: The name of the retailer and your proof of purchase

Step 2: Your name and email address

We will then give you the address to post your pair to us. 

You will be responsible for letting us know once it's arrived at the warehouse. We will need the tracking info or a screenshot confirming the delivery.

We will then send you a gift card for our online store to the value of your purchase.

If you need any assistance, contact our customer support team below.

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