We have a 60-day return period. Exchanges and store credit are 100% free. Refunds - no matter the condition - are a product refund less the return postage cost.

We have a 60-day returns period for all footwear purchased from our official online store. If you&apos;ve purchased from a retailer, please check their returns policy.&#xA0;We have three return options:&#xA0;Exchange, Store Credit (for our online store), or a Product Refund<h2 id="exchanges---100-free-no-matter-the-condition">Exchanges - 100% free no matter the condition</h2>As long as you are within the 60-day return period, you can exchange your footwear for free no matter the condition.Please note that during peak season, your preferred exchange item might be out of stock. If this occurs, our returns system will automatically issue store credit so that you can choose an alternate option. Please contact us if there are any issues.<h2 id="store-credit---100-free-no-matter-the-condition">Store Credit - 100% free no matter the condition</h2>Alternatively, you can choose a store credit in the form of a gift card for our online store. The return postage cost will be free.&#xA0;<h2 id="product-refund-less-the-return-postage-cost">Product Refund less the return postage cost</h2>No matter the condition, the refund is a product refund less the return postage cost.The refund is for the product only and does not include original shipping costs.&#xA0;How much does the return postage cost?The return postage cost is based on the courier fees and is subject to change. The cost includes full door-to-door tracking, and refunds are automatically processed on the first scan. Here&apos;s a breakdown of the return postage cost based on the number of pairs being returned:1 - 2 pairs = $8.253 - 4 pairs = $13.505 - 6 pairs = $17.507+ pairs: Please contact us for a quoteWhat is the official Archies Footwear online store?Our official store is <a href="https://archiesfootwear.co.nz/" id="isPasted" rel="noopener noreferrer" target="_blank">https://archiesfootwear.co.nz/</a>Returns form: <a href="https://returns.archiesfootwear.co.nz/#/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:12pt;font-family:Roboto,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">NZ | Returns</a><a href="https://support.archiesfootwear.co.nz/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-489b62e6-1002-4bf1-a5ce-6c0a8202a803.png" style="width: 146px;" class="fr-fic fr-rounded fr-shadow fr-fil fr-dib"></a>

Summary of our returns policy

Wear our footwear for a full 60 days. During that period, exchanges are 100% free no matter the condition. If you don't love them after 60 days, return them to us for a product refund less the return postage cost.

<h3 id="isPasted">What does the 60-day comfort guarantee mean?</h3>You can wear your Archies Footwear products for a full 60 days and if you&apos;re not completely happy with them, you can return them to us for a product refund less the return postage cost.&#xA0;You can also exchange them or return them for store credit for free, no matter the condition.&#xA0;For all refunds - no matter the condition - it&apos;s a product refund less the &#xA0;return postage cost.<h3 id="what-is-archies-footwears-return-policy">What is Archies Footwear&apos;s return policy?</h3>We are confident you will love our footwear. We offer a 60-day comfort guarantee for all purchases from our official online store only.<h3 id="do-i-need-to-pay-for-return-shipping">Do I need to pay for return shipping?</h3>Yes, for all refunds, both in new and used condition, the customer covers the return postage cost. This will be deducted from the product refund.<h3 id="what-is-a-product-refund">What is a product refund?</h3>A product refund is a refund on the product and any tax related to the product only. (Not the original shipping cost.)<h3 id="how-much-is-the-return-postage-cost">How much is the return postage cost?</h3>The return postage cost is based on the fees that the courier charges us and is subject to change. It includes full door-to-door tracking, and refunds are automatically processed on the first scan. The return postage cost is:&#xA0;1-2 pairs = $8.253-4 pairs = $13.505+ pairs = $17.50<h3 id="how-do-i-return-my-order-for-an-exchange-or-refund">How do I return my order for an exchange or refund?</h3>We have an online returns portal where you can initiate your return. To use our online returns form: <a href="https://returns.archiesfootwear.co.nz/#/" style="text-decoration:none;"><span style="font-size: 14px; font-family: Roboto, sans-serif; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">NZ | Returns</a> You will need your order number (NZ12345) and the email associated with your order.<h3 id="does-the-60-day-comfort-guarantee-apply-to-retail-purchases">Does the 60-day comfort guarantee apply to retail purchases?</h3>Our 60-day comfort guarantee applies to all purchases made from our official online store only. Our retailers are not affiliated with us in any way other than stocking our footwear. It&apos;s up to the sole discretion of the retailer to participate in our 60-day comfort guarantee.<a href="https://support.archiesfootwear.co.nz/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-ded3476a-3dec-401c-a823-a44a74356428.png" style="width: 152px;" class="fr-fic fr-dii fr-rounded fr-shadow"></a>

Our 60-Day Comfort Guarantee

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NZ | Archies Footwear FAQs

60-Day Comfort Guarantee and Returns Policy

Can I cancel / change my order? What is the process?

Order Changes

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the NZ?

How long will it take for me to receive my order?

Do you have express shipping?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Purchasing and Shipping

Are Archies Jandals true to size?

What size jandals do I order?

I'm a half size. Should I size up or down in Archies Jandals?

I have narrow feet, will Archies Jandals fit me?

I have wide feet, will Archies Jandals fit me?

I have average feet, will Archies Jandals fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Jandals?

What is the perfect fit for Archies Jandals?

How to measure your foot length

How to stretch the strap of Archies Jandals

My jandals don't seem wide enough. Do you make jandals that have a wider fit?

Do Archies Jandals run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Jandals?

Jandals Sizing Help

My jandals are uncomfortable. Will this improve?

My straps are too tight

My Jandals are squeaking, is there anything I can do to fix this?

Archies Jandals and the Initial Feeling of the Arch Support

My Archies Jandals feel like they are a little shiny on top, will this wear off?

My jandals strap has loosend / stretched. Is there a way it can be tightened?

My jandals are making a clapping / flopping sound

My Archies Jandals are too hard what do I do?

Will my feet sweat in Archies Jandals?

How long will Archies Jandals last?

Cleaning Instructions

Taking care when walking down steep embankments in jandals

Avoid leaving the Jandals in direct sunlight

Why do Archies Jandals have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Jandals

Archies Arch Support Jandals

What size should I choose for slides?

Do I choose the same size as my jandals?

Slides Sizing Help

How to stretch the band in Archies Slides

What to do if your heels are sliding out in our slides

How to prevent blisters from the Slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Arch Support Slides

What type of Archies Insole do I choose?

What size should I choose for Archies Insoles?

Size chart for Full Length Casual insole

Size chart for 3/4 Casual insole

Size chart for Sport insole

Size chart for Work Boot insole

Are the insoles made from the same material as Archies?

Insoles Sizing Help

Tips for a Comfy Fit in Archies Insoles

Insoles Guide

Archies Arch Support Insoles

Exchanges for online purchases

Exchanges for retail purchases

Exchanges

Refunds for online orders

Refunds for retail purchases

Refunds

Warranty Claims

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Jandals and/or Slides?