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NZ | Archies Footwear FAQs logo

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Exchanges for retail purchasesUpdated a year ago

Please contact the retailer first to find out if you can exchange your purchase. 

If they can't assist you, we have a 60-day exchange period for all retail purchases. 

Conditions for a retail purchase exchange

  • No matter the condition, the customer is required to pay the return postage cost. 
  • We require proof of purchase before we can arrange an exchange.

How can I exchange my order?

Please contact our customer service team with the following info:

Step 1: The name of the retailer and your proof of purchase

Step 2: Your name and email address.

We will then give you the address to post your pair to us. 

You will be responsible for letting us know once it's arrived at the warehouse. We'' need the tracking number or a screenshot of the delivery notice.

We will then send you a store credit to the value of your order. 

If you need any assistance, contact our customer support team below

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