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NZ | Archies Footwear FAQs logo

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Exchanges for online purchasesUpdated a year ago

All orders from can be exchanged for free within 60 days of delivery.

What are the conditions for exchanging my order?

  • Your order must have been placed on our official online store (
  • It's within 60 days of the delivery of your order
  • Exchanges are 100% free
  • You can also return your order for store credit for free (no matter the condition).

How can I exchange my order?

To return your order for an exchange, follow these steps:

Step 1: Get your order number (NZ12345) and the email used to place the order.

Step 2: Go to our returns form:

Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the label is scanned, your new order will be created and shipped as soon as possible.

If you need any assistance, contact our customer support team below

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