Archies Footwear New Zealand Returns and Exchanges PolicyUpdated 10 days ago
At Archies Footwear, your comfort and satisfaction are our top priorities. Our returns policy makes exchanges and refunds easy and hassle-free. Please review the guidelines below carefully, as they vary slightly by product range.
EVA Range — Arch Support Thongs, Arch Support Slides and Insole Products
60-Day Comfort Guarantee
We offer a 60-Day Comfort Guarantee exclusively for our EVA range (Arch Support Thongs and Arch Support Slides) and Insoles range.
You can wear your EVA products and Insoles for up to 60 days.
If you're not completely satisfied, you can return them within 60 days of delivery for a product refund (less return postage), no matter the condition.
Free exchanges are available within the 60-day period.
Retail Purchases
The 60-Day Comfort Guarantee applies to purchases made through our official online store only.
Retailers are independent and have their own return policies.
If a retailer cannot assist, you may be eligible for store credit through our 60-day exchange period.
Wool Slippers — Single Band Slides
30-Day Return Period (Note: No Comfort Guarantee)
For hygiene reasons, our Wool Slippers are not covered by the Comfort Guarantee, but they can still be returned within 30 days if they meet the following return conditions:
Return Conditions
The Wool Slippers must be unworn and only be tried on indoors for the purpose of checking size and fit — on a clean surface, without any visible wear or compression to the wool footbed.
All original tags must be attached (size tag, swing tag, and any other tags included at purchase).
Slippers must be returned in their original box and packaging.
Returns that do not meet these conditions may be rejected.
Returns and Exchanges — All Products
Options Available
Free exchanges
60 days: EVA range and Insoles can be worn, as per our 60-day comfort guarantee.
30 days: Wool must be unworn and meet return conditions.
Free exchanges
60 days: EVA range and Insoles can be worn, as per our 60-day comfort guarantee.
30 days: Wool Slippers must be unworn and meet return conditions.
Free store credit available
Within 60 days: EVA range and Insoles can be worn, as per our 60-day comfort guarantee.
Within 30 days: Wool slippers must be unworn and meet return conditions
Product refunds available (return postage cost deducted).
Return Postage for Refunds
Customers are required to pay return postage costs for refunds only.
Return Shipping Costs (Refunds Only — NZ Orders)
1–2 pairs: $8.25
3–4 pairs: $13.50
5–6 pairs: $17.50
7+ pairs: Please contact us for a quote.
How to Return or Exchange
Returns and exchanges can be initiated through our online returns portal.
You will need your order number (example: NZ12345) and the email address used at checkout.